--- title: If I dropped the sponge, can I still use it? description: Do not use the Teal Wand if it has been dropped on the floor while the sponge is exposed. --- [Skip to content](https://support.getteal.com/if-i-dropped-the-sponge-can-i-still-use-it#main-content) [![Teal-Health-Help CenterLogo\_Primary-RGB](https://support.getteal.com/hubfs/Teal-Health-Help%20CenterLogo_Primary-RGB.svg)](https://support.getteal.com/?hsLang=en) - [Top 6 FAQs](https://support.getteal.com/what-are-the-top-questions-people-have-about-screening-and-mailing-the-sample) - At-Home Screening Show submenu for At-Home Screening - [Teal Wand](https://www.getteal.com/teal-wand) - [Primary HPV Testing](https://www.getteal.com/primary-hpv-test) - [When to Screen](https://www.getteal.com/cervical-cancer-screening-guidelines) - [At-home vs In-clinic](https://www.getteal.com/how-self-collect-compares) - [Clinical Trial](https://www.getteal.com/research/u-s-clinical-study-demonstrates-94-of-women-prefer-at-home-cervical-cancer-screening) - About Us Show submenu for About Us - [About Teal Health](https://www.getteal.com/about-us) - [Meet Our Providers](https://www.getteal.com/medical-providers) - [Equal Care](https://www.getteal.com/equal-care-for-all) - [Research](https://www.getteal.com/teal-research) - [News](https://www.getteal.com/news) Open main navigation Close main navigation - [Top 6 FAQs](https://support.getteal.com/what-are-the-top-questions-people-have-about-screening-and-mailing-the-sample) - At-Home Screening Show submenu for At-Home Screening - [Teal Wand](https://www.getteal.com/teal-wand) - [Primary HPV Testing](https://www.getteal.com/primary-hpv-test) - [When to Screen](https://www.getteal.com/cervical-cancer-screening-guidelines) - [At-home vs In-clinic](https://www.getteal.com/how-self-collect-compares) - [Clinical Trial](https://www.getteal.com/research/u-s-clinical-study-demonstrates-94-of-women-prefer-at-home-cervical-cancer-screening) - About Us Show submenu for About Us - [About Teal Health](https://www.getteal.com/about-us) - [Meet Our Providers](https://www.getteal.com/medical-providers) - [Equal Care](https://www.getteal.com/equal-care-for-all) - [Research](https://www.getteal.com/teal-research) - [News](https://www.getteal.com/news) - [getteal.com](https://www.getteal.com/) [getteal.com](https://www.getteal.com/?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Teal Health Help Center](https://support.getteal.com/?hsLang=en) 2. [Self-Collecting with the Teal Wand](https://support.getteal.com/self-collecting-with-the-teal-wand?hsLang=en) # If I dropped the sponge, can I still use it? If you drop the Teal Wand while the sponge is exposed *before* you have collected your sample, **please do not** use the Teal Wand. Reach out to us (information below) to discuss next steps.  If you drop the sponge after you have collected your sample, you can usually proceed to package and mail your sample as directed in the instructions. If there are any issues with your sample at the laboratory, we will be in touch.  If you have any questions or would like to provide more details, please message our team at [help@tealhealth.co](mailto:help@tealhealth.co) or send Customer Support a message in your portal.  - [General Support](https://support.getteal.com/general-support?hsLang=en) - [Ordering and Shipping](https://support.getteal.com/ordering-and-shipping?hsLang=en) - [Self-Collecting with the Teal Wand](https://support.getteal.com/self-collecting-with-the-teal-wand?hsLang=en) - [Can I Use the Teal Wand If...](https://support.getteal.com/can-i-use-the-teal-wand-if?hsLang=en) - [Screening Results](https://support.getteal.com/screening-results?hsLang=en) - [Cervical Cancer Screening](https://support.getteal.com/cervical-cancer-screening?hsLang=en) - [Top 6 FAQs](https://support.getteal.com/what-are-the-top-questions-people-have-about-screening-and-mailing-the-sample) - At-Home Screening - [Teal Wand](https://www.getteal.com/teal-wand) - [Primary HPV Testing](https://www.getteal.com/primary-hpv-test) - [When to Screen](https://www.getteal.com/cervical-cancer-screening-guidelines) - [At-home vs In-clinic](https://www.getteal.com/how-self-collect-compares) - [Clinical Trial](https://www.getteal.com/research/u-s-clinical-study-demonstrates-94-of-women-prefer-at-home-cervical-cancer-screening) - About Us - [About Teal Health](https://www.getteal.com/about-us) - [Meet Our Providers](https://www.getteal.com/medical-providers) - [Equal Care](https://www.getteal.com/equal-care-for-all) - [Research](https://www.getteal.com/teal-research) - [News](https://www.getteal.com/news) [![Teal-Health-Logo\_Reversed-Mint (2)](https://support.getteal.com/hs-fs/hubfs/Teal-Health-Logo_Reversed-Mint%20(2).png?width=150&height=29&name=Teal-Health-Logo_Reversed-Mint%20(2).png "Teal-Health-Logo_Reversed-Mint (2)")](https://www.getteal.com/?hsLang=en) [mailto:help@tealhealth.co](mailto:help@tealhealth.co) © 2025 Teal Health, Inc. 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