--- title: Ordering and Shipping | Teal Health Help Center description: Get answers about ordering the Teal Wand, shipping timelines, tracking, and what to do if your package is delayed or damaged. --- [Skip to content](https://support.getteal.com/ordering-and-shipping#main-content) [![Teal-Health-Help CenterLogo\_Primary-RGB](https://support.getteal.com/hubfs/Teal-Health-Help%20CenterLogo_Primary-RGB.svg)](https://support.getteal.com/) - [Top 6 FAQs](https://support.getteal.com/what-are-the-top-questions-people-have-about-screening-and-mailing-the-sample) - At-Home Screening Show submenu for At-Home Screening - [Teal Wand](https://www.getteal.com/teal-wand) - [Primary HPV Testing](https://www.getteal.com/primary-hpv-test) - [When to Screen](https://www.getteal.com/cervical-cancer-screening-guidelines) - [At-home vs In-clinic](https://www.getteal.com/how-self-collect-compares) - [Clinical Trial](https://www.getteal.com/research/u-s-clinical-study-demonstrates-94-of-women-prefer-at-home-cervical-cancer-screening) - About Us Show submenu for About Us - [About Teal Health](https://www.getteal.com/about-us) - [Meet Our Providers](https://www.getteal.com/medical-providers) - [Equal Care](https://www.getteal.com/equal-care-for-all) - [Research](https://www.getteal.com/teal-research) - [News](https://www.getteal.com/news) Open main navigation Close main navigation - [Top 6 FAQs](https://support.getteal.com/what-are-the-top-questions-people-have-about-screening-and-mailing-the-sample) - At-Home Screening Show submenu for At-Home Screening - [Teal Wand](https://www.getteal.com/teal-wand) - [Primary HPV Testing](https://www.getteal.com/primary-hpv-test) - [When to Screen](https://www.getteal.com/cervical-cancer-screening-guidelines) - [At-home vs In-clinic](https://www.getteal.com/how-self-collect-compares) - [Clinical Trial](https://www.getteal.com/research/u-s-clinical-study-demonstrates-94-of-women-prefer-at-home-cervical-cancer-screening) - About Us Show submenu for About Us - [About Teal Health](https://www.getteal.com/about-us) - [Meet Our Providers](https://www.getteal.com/medical-providers) - [Equal Care](https://www.getteal.com/equal-care-for-all) - [Research](https://www.getteal.com/teal-research) - [News](https://www.getteal.com/news) - [getteal.com](https://www.getteal.com/) [getteal.com](https://www.getteal.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [Teal Health Help Center](https://support.getteal.com/) 2. [Ordering and Shipping](https://support.getteal.com/ordering-and-shipping) # Ordering and Shipping Get answers about ordering the Teal Wand, shipping timelines, tracking, and what to do if your package is delayed or damaged. - [Who is eligible to collect using the Teal Wand?](https://support.getteal.com/who-is-eligible-to-collect-using-the-teal-wand) - [Where do I need to be during my telehealth appointment with the provider?](https://support.getteal.com/where-do-i-need-to-be-during-my-telehealth-appointment-with-the-provider) - [Why do I have to attend an Intro Visit?](https://support.getteal.com/why-do-i-have-to-attend-an-intro-visit) - [Do I have to share my screening records?](https://support.getteal.com/why-do-i-have-to-share-my-screening-records) - [In what states is the Teal Wand available for order?](https://support.getteal.com/in-what-states-is-the-teal-wand-available-fda) - [How much does the Teal Wand cost, do you accept insurance, and is there a copay?](https://support.getteal.com/how-much-does-the-teal-wand-cost-insurance-copay) - [Can I pay with HSA (Health Savings Account) and/or FSA (Flexible Spending Account)?](https://support.getteal.com/can-i-pay-using-hsa-fsa) - [​​What happens if my insurance denies my claim?](https://support.getteal.com/what-happens-if-my-insurance-denies-my-claim) - [Does the sample collected with the Teal Wand expire?](https://support.getteal.com/does-the-sample-collected-with-the-teal-wand-expire) - [What is the Teal Wand?](https://support.getteal.com/what-is-the-teal-wand-0) - [When will my Teal screening box arrive?](https://support.getteal.com/when-will-my-teal-screening-box-arrive) - [Does Teal have medical providers?](https://support.getteal.com/does-teal-have-medical-providers) - [How soon after receiving the Teal Wand do I need to use it?](https://support.getteal.com/how-soon-after-receiving-the-teal-wand-do-i-need-to-use-it) - [There is something wrong with my package, or I need to cancel my order. Can I get a refund or a new Teal Wand?](https://support.getteal.com/refund-or-replacement-for-package-issues) See less ▼ - [General Support](https://support.getteal.com/general-support) - [Ordering and Shipping](https://support.getteal.com/ordering-and-shipping) - [Self-Collecting with the Teal Wand](https://support.getteal.com/self-collecting-with-the-teal-wand) - [Can I Use the Teal Wand If...](https://support.getteal.com/can-i-use-the-teal-wand-if) - [Screening Results](https://support.getteal.com/screening-results) - [Cervical Cancer Screening](https://support.getteal.com/cervical-cancer-screening) - [Top 6 FAQs](https://support.getteal.com/what-are-the-top-questions-people-have-about-screening-and-mailing-the-sample) - At-Home Screening - [Teal Wand](https://www.getteal.com/teal-wand) - [Primary HPV Testing](https://www.getteal.com/primary-hpv-test) - [When to Screen](https://www.getteal.com/cervical-cancer-screening-guidelines) - [At-home vs In-clinic](https://www.getteal.com/how-self-collect-compares) - [Clinical Trial](https://www.getteal.com/research/u-s-clinical-study-demonstrates-94-of-women-prefer-at-home-cervical-cancer-screening) - About Us - [About Teal Health](https://www.getteal.com/about-us) - [Meet Our Providers](https://www.getteal.com/medical-providers) - [Equal Care](https://www.getteal.com/equal-care-for-all) - [Research](https://www.getteal.com/teal-research) - [News](https://www.getteal.com/news) [![Teal-Health-Logo\_Reversed-Mint (2)](https://support.getteal.com/hs-fs/hubfs/Teal-Health-Logo_Reversed-Mint%20(2).png?width=150&height=29&name=Teal-Health-Logo_Reversed-Mint%20(2).png "Teal-Health-Logo_Reversed-Mint (2)")](https://www.getteal.com/) [mailto:help@tealhealth.co](mailto:help@tealhealth.co) © 2025 Teal Health, Inc. All rights reserved.