--- title: What if I have an invalid result? description: An invalid result means not enough cells were collected or another error occurred; Teal will guide you on what to do next. --- [Skip to content](https://support.getteal.com/what-if-i-have-an-invalid-result#main-content) [![Teal-Health-Help CenterLogo\_Primary-RGB](https://support.getteal.com/hubfs/Teal-Health-Help%20CenterLogo_Primary-RGB.svg)](https://support.getteal.com/?hsLang=en) - [Top 6 FAQs](https://support.getteal.com/what-are-the-top-questions-people-have-about-screening-and-mailing-the-sample) - At-Home Screening Show submenu for At-Home Screening - [Teal Wand](https://www.getteal.com/teal-wand) - [Primary HPV Testing](https://www.getteal.com/primary-hpv-test) - [When to Screen](https://www.getteal.com/cervical-cancer-screening-guidelines) - [At-home vs In-clinic](https://www.getteal.com/how-self-collect-compares) - [Clinical Trial](https://www.getteal.com/research/u-s-clinical-study-demonstrates-94-of-women-prefer-at-home-cervical-cancer-screening) - About Us Show submenu for About Us - [About Teal Health](https://www.getteal.com/about-us) - [Meet Our Providers](https://www.getteal.com/medical-providers) - [Equal Care](https://www.getteal.com/equal-care-for-all) - [Research](https://www.getteal.com/teal-research) - [News](https://www.getteal.com/news) Open main navigation Close main navigation - [Top 6 FAQs](https://support.getteal.com/what-are-the-top-questions-people-have-about-screening-and-mailing-the-sample) - At-Home Screening Show submenu for At-Home Screening - [Teal Wand](https://www.getteal.com/teal-wand) - [Primary HPV Testing](https://www.getteal.com/primary-hpv-test) - [When to Screen](https://www.getteal.com/cervical-cancer-screening-guidelines) - [At-home vs In-clinic](https://www.getteal.com/how-self-collect-compares) - [Clinical Trial](https://www.getteal.com/research/u-s-clinical-study-demonstrates-94-of-women-prefer-at-home-cervical-cancer-screening) - About Us Show submenu for About Us - [About Teal Health](https://www.getteal.com/about-us) - [Meet Our Providers](https://www.getteal.com/medical-providers) - [Equal Care](https://www.getteal.com/equal-care-for-all) - [Research](https://www.getteal.com/teal-research) - [News](https://www.getteal.com/news) - [getteal.com](https://www.getteal.com/) [getteal.com](https://www.getteal.com/?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Teal Health Help Center](https://support.getteal.com/?hsLang=en) 2. [Screening Results](https://support.getteal.com/screening-results?hsLang=en) # What if I have an invalid result? An [invalid result](https://www.getteal.com/post/understanding-your-cervical-cancer-screening-results?hsLang=en) means that there were not enough cells in your sample to test or some other error occurred (that may have nothing to do with how you did the collection). Invalid results occurred in only 2.3% of participants in our nationwide clinical study. If you receive an invalid result, our team will reach out to work with you on next steps for re-testing. - [General Support](https://support.getteal.com/general-support?hsLang=en) - [Ordering and Shipping](https://support.getteal.com/ordering-and-shipping?hsLang=en) - [Self-Collecting with the Teal Wand](https://support.getteal.com/self-collecting-with-the-teal-wand?hsLang=en) - [Can I Use the Teal Wand If...](https://support.getteal.com/can-i-use-the-teal-wand-if?hsLang=en) - [Screening Results](https://support.getteal.com/screening-results?hsLang=en) - [Cervical Cancer Screening](https://support.getteal.com/cervical-cancer-screening?hsLang=en) - [Top 6 FAQs](https://support.getteal.com/what-are-the-top-questions-people-have-about-screening-and-mailing-the-sample) - At-Home Screening - [Teal Wand](https://www.getteal.com/teal-wand) - [Primary HPV Testing](https://www.getteal.com/primary-hpv-test) - [When to Screen](https://www.getteal.com/cervical-cancer-screening-guidelines) - [At-home vs In-clinic](https://www.getteal.com/how-self-collect-compares) - [Clinical Trial](https://www.getteal.com/research/u-s-clinical-study-demonstrates-94-of-women-prefer-at-home-cervical-cancer-screening) - About Us - [About Teal Health](https://www.getteal.com/about-us) - [Meet Our Providers](https://www.getteal.com/medical-providers) - [Equal Care](https://www.getteal.com/equal-care-for-all) - [Research](https://www.getteal.com/teal-research) - [News](https://www.getteal.com/news) [![Teal-Health-Logo\_Reversed-Mint (2)](https://support.getteal.com/hs-fs/hubfs/Teal-Health-Logo_Reversed-Mint%20(2).png?width=150&height=29&name=Teal-Health-Logo_Reversed-Mint%20(2).png "Teal-Health-Logo_Reversed-Mint (2)")](https://www.getteal.com/?hsLang=en) [mailto:help@tealhealth.co](mailto:help@tealhealth.co) © 2025 Teal Health, Inc. All rights reserved.