I am having issues with Zoom for my video visit. What do I do?

We’re terribly sorry to hear that. The Zoom link activates 10 minutes prior to your appointment time.

If you are within 10 minutes (or later) of your appointment time and you can’t get in, our team will do our best to reach out to you to troubleshoot the situation. You can also reach out to the Teal team via the live customer support chat, send us a message through your portal, or email us at help@tealhealth.co. If this is an issue with Zoom, as a first step, ensure that you’re using the right video and audio inputs for the Zoom call. If the problem persists, you may be able to troubleshoot using Zoom’s resources.

Your provider will call you on your registered phone number if it has been 5 minutes into the appointment – this call may appear as an unknown caller or Teal Health on your phone, but carriers can differ.

If we can’t get the issue resolved in time, we will reschedule your appointment and work to ensure things are fixed prior to your next visit.